Frequently Asked Questions

Everything you need to know about your Falscara experience.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

Due to the hygienic nature of beauty products, we offer a 30-day return policy for unopened and unused items in their original packaging.

Are Falscara products cruelty-free?

Yes, we are committed to ethical beauty. All Falscara products are 100% cruelty-free and never tested on animals.

How do I track my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.

Can I change or cancel my order?

To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 1 hour of purchase by contacting our support team.